Service Request Ticket - # 40573

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2010 09:39 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090893[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag H8P3RL1 Description Dell OptiPlex 960 SFF 3.0GHz, 6M, 1333MHz FSB
Serial No. H8P3RL1 Location KWOU Radio replaced by W#20100091 OCt2014

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software Microsoft Office Pro Plus 2007 from P0074772, SpacialAudio-SAM Broadcaster software from VISA2009001303

Wired NIC 00:26:B9:8E:37:7B

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Dec 30, 2010 02:54 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Todor Todorov Dec 22, 2010 02:43 PM 
Task reassigned to Todor Todorov.
 Add Attachment
Teresa Hutchinson Dec 13, 2010 07:57 AM 
****This is an outgoing email****
Hi Shelby,

We were just emailing you regarding a service 
request that we have for you. (#40573)

Printer needs access to connect to office 
computer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
 Add Attachment
Public
Lance Jewett Dec 02, 2010 10:31 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Brian Berkley Dec 02, 2010 09:53 AM 
members of media_stu Active Directory group have
permissions to this printer
 Add Attachment
Jackie Digmann Dec 02, 2010 09:42 AM 
The computer they want hooked up is WOU# 20090893[Edit Inv]
 Add Attachment
Jackie Digmann Dec 02, 2010 09:41 AM 
Adam W. tried to connect this printer awhile ago,
and they are still not able to access the printer.
 Add Attachment
Jackie Digmann Dec 02, 2010 09:40 AM 
contact at 838-8697 best times to call are wed-fri
7:30-5:30, but feel free to call anytime and leave
a message if he doesn't answer.
 Add Attachment
Jackie Digmann Dec 02, 2010 09:39 AM 
KWOU needs a printer connected to their office
computer. When I walked him through the steps to
connect to a printer he told me it shot an error
message saying "access is denied."
The printer is # 990162
 Add Attachment