Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Marsha	Date	Dec 02, 2010 10:03 AM
	Department	Facilities Services	Phone	88079
	Location		Email	smithma@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090890 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB870710	Location	PDR
	Model	3600/DN	Hostname	pig-pen.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, PRINT MAINT: Xerox 3600 Fuser, 110V V2015005079 FEB2016 SR59273; Xerox 3600 Transfer Roller, Xerox 3600 Pick Roller Tray, Xerox 3653MFP Separation Pad V2015005091 FEB2016 SR59273 IP:140.211.117.23	Ink/Toner Refill
	Wired NIC	00:00:AA:BD:BC:A1

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Katie Halvorson	Dec 02, 2010 11:39 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Dec 02, 2010 11:39 AM	**This is an email** Printer seems to be working now, we did a test print, and then all previously stored print jobs printed!?! Thanks Marsha	Add Attachment
Jackie Digmann	Dec 02, 2010 10:18 AM	They just restarted the printer and did a test print, causing all the saved files to print. She says it is currently working, for now.	Add Attachment
Jackie Digmann	Dec 02, 2010 10:04 AM	Contact at 88080 anytime, or just stop by.	Add Attachment
Jackie Digmann	Dec 02, 2010 10:03 AM	This printer will not print after using it to print labels. She would like if someone could come take a look at it because this is an ongoing problem. Adam has come down several times to look at it, and it is still not working. They would like it noted that they do not like this printer!	Add Attachment