Service Request Ticket - # 40580

Service Request Information

CONTACT Name Neideigh (Beahm), Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2010 02:42 PM
Department Student Health & Counseling Center Phone 88313
Location Email beahmc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050315[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. HZ5R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054329, Dragon Naturally Speaking Medical v8.0 (UPGRADE) #A789A-RC8-8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627

Wired NIC 00:12:3F:97:16:C3


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash Dec 08, 2010 10:44 AM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Dec 08, 2010 10:44 AM
ran a scan on her computer removed a little malware.
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Karisa Mueller Dec 06, 2010 04:49 PM
****This is an email****

I got explorer.exe running again and fixed a time
issue. The user wasn't there to test that it was
working for me but I told the woman at the front
desk to call us if there where still problems.
On 12/06/10 04:04 PM, UCS ServiceRequest wrote:
> Hello Richard,
>
> I was wondering what was concluded when you
popped out the Health Center to look at Crystal's
computer before.  I was thinking I would update
the task.  Thanks!
>
> karisa
>
> -- 
> Service Request Desk Rep
> 503-838-8925 
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Karisa Mueller Dec 06, 2010 01:12 PM
Status changed from (5) Completed to (1) Pending
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Karisa Mueller Dec 06, 2010 01:12 PM
Since the power supply was changed just a half
hour ago, her computer is not working.  When she
turns it on, it partially loads the desktop and
then nothing else can be done. 
 
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Gabriel Thrash Dec 06, 2010 10:01 AM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Dec 06, 2010 10:01 AM
replaced power supply.
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Nathan Higginbotham Dec 06, 2010 09:56 AM
Task reassigned to Gabriel Thrash.
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Katie Halvorson Dec 02, 2010 04:24 PM
Priority changed from (3) Priority to (2) High Priority.
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Katie Halvorson Dec 02, 2010 04:24 PM
Uses it to dictate patience charts and needs it
fixed asap
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Katie Halvorson Dec 02, 2010 02:42 PM
She will be in the middle of something and the
computer just goes blank and turns off.  The power
button flashes orange and blinks.  It has done it
with multiple programs she has opened.  All
started about 2 weeks ago but only did it for a
couple days and has been acting up starting today
again.

WOU# 20050315[Edit Inv]
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