Service Request Ticket

Service Request Information

CONTACT	Name	Kirk, Thomas	Date	Dec 03, 2010 08:07 AM
	Department	Business Services	Phone	88210
	Location		Email	kirkt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080482 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	D7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:CF:20

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 03, 2010 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 03, 2010 11:18 AM	Showed him how to move windows around on the screen from one to another. Also changed his home page.	Add Attachment
Karisa Mueller	Dec 03, 2010 10:52 AM	He is available all day today except for 12:30-1:30.	Add Attachment
Nathan Higginbotham	Dec 03, 2010 10:37 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Dec 03, 2010 10:37 AM	left a vm	Add Attachment
Emily Kavanagh	Dec 03, 2010 08:07 AM	Tom is trying to add another screen to his computer 20080482 but it is telling him he is not allowed. He will be in his office all day Call 88210	Add Attachment