Service Request Ticket - # 40599

Service Request Information

CONTACT Name Johnson, Pattie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2010 01:37 PM
Department The Research Institute Phone 88779
Location Email johnsop@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070966[Edit Inv] (opens in a new window) Bldg/Room NS 202
Service Tag 2FKZ9G1 Description Dell Optiplex 755 mini-tower 3.0GHz, 6M, 1333MHz
Serial No. 2FKZ9G1 Location Smart Classroom Instructor's Station

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003

Wired NIC 00:1E:4F:DC:9D:7C

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Dec 07, 2010 09:47 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Dec 07, 2010 08:59 AM 
java connector
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Karisa Mueller Dec 06, 2010 04:12 PM 
Status changed from (5) Completed to (1) Pending
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Karisa Mueller Dec 06, 2010 04:12 PM 
I called again to double check that her Microsoft
Outlook is not working.  She will be in the office
until about 4:45 today.
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Todor Todorov Dec 06, 2010 03:13 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Dec 06, 2010 03:13 PM 
backed up her extensive custom dictionary.
upgraded to office 2007 successfully.
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Karisa Mueller Dec 06, 2010 03:13 PM 
After Todor left she tried to open Microsoft
Outlook and it gives her an error report saying it
essentially cannot open.  She would like someone
to come back and help her with it.
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Todor Todorov Dec 06, 2010 10:08 AM 
rescheduled for 2pm today
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Todor Todorov Dec 06, 2010 09:51 AM 
called to see if she is there. Left a VM asking
her when she will be available
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Todor Todorov Dec 03, 2010 02:24 PM 
Monday after 9:30
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Todor Todorov Dec 03, 2010 02:24 PM 
Task reassigned to Todor Todorov.
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Joshua Johnson Dec 03, 2010 01:37 PM 
Pattie would like to have office 2007 installed
onto her computer. 
TODD 249
88779
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