This was finished on Friday. Lance took his laptop
to him. We had an issue where he selected not to
make a mobile account and clicked to never be
asked again but I found and removed the plist that
stores this option. He is now running properly.

****This is an email****

Hi Teresa

Thanks for the update. I was told in early 
December that the laptop was going to be sent to 
apple store. Its puzzling to me that if that was 
decided as the course of action, what was the 
reason behind the month long delay.

Best

Foad Mozaffari
Western Oregon University
ITC 104C
foadmozaffari.com

it is in the Mac store. Brian should be bringing
it in tomorrow.

****This is an email****

Hi Teresa

I just wanted to know if my lap top is ready or 
not. Its been over a month since I turned in my 
lap top to the computing services and despite the 
fact that we are in the second week of classes
my lap top has not been fixed yet.

The loaner that I got from you guys does not have 
the adequate software and this is having a large 
negative impact in my ability to prepare material 
for my classes. If you could update me on the 
status of my laptop I would appreciate it.

Foad Mozaffari
Western Oregon University
ITC 104C
foadmozaffari.com

Task reassigned to Richard Kavanagh.

Foad,

Your Macbook is going to the Applecare repair
facility, I think it is a bad hard disk, or one
that is about to go bad.

I first tried to repair the disk permissions, and
update which failed.

Then I tried an Archive and Install preserving
network and user settings, which failed.

Then I booted it to target mode, copied your data
to a different machine, and imaged it which
worked, so I did a clean install.

The install went ok, until I tried to update it to
10.5.8, and that didn't work, so I did another
clean install, and patched it with a patch
downloaded directly from Apple, and got it going,
but as I installed applications, the system got
progressively worse.  The last thing I installed
was Shockwave player, which took about 15-20
minutes, when it should be done in a couple of
minutes.

It passes hardware tests, and appears initially to
not have a problem, but as you use it, it becomes
less responsive.

Hopefully we'll have it back in a week or so.  It
will be ready for you when Winter term begins in
January.

Thanks,

did archive and install
doesnt seem to help
running AHT in full mode to see if there are any
hardware problems.

Task reassigned to Brian Berkley.