Service Request Ticket

Service Request Information

CONTACT	Name	Catto, Lisa	Date	Dec 07, 2010 12:27 PM
	Department	Strategic Communications & Marketing	Phone	88163
	Location		Email	cattol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070859 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	JPWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003; XXXTRANSFERED OFF for Lisa Catto: Adobe CS3 Design Premium Win License from P0065768, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488, Adobe Design Premium CS5 WIN from P0075227 installed as Adobe Design Prem CS4 WINXXX
	Wired NIC	00:1E:C9:7A:8A:72

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Dec 08, 2010 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Dec 08, 2010 09:37 AM	installed and updated	Add Attachment
Todor Todorov	Dec 07, 2010 01:38 PM	9am tomorrow	Add Attachment
Todor Todorov	Dec 07, 2010 01:36 PM	Task reassigned to Todor Todorov.	Add Attachment
Kurt San Agustin	Dec 07, 2010 12:27 PM	**This is an email** Hello, My office upgraded my desktop PC in summer 2009 and at the time, WOU was not servicing Microsoft Office 2007, only 2003. Since then I've learned that many folks in our building have been upgraded to 2007 over the past six months. I was hoping that I could get that upgrade as well. Machine # 20070859 Thanks, Lisa -- Lisa Catto Public Relations Western Oregon University Ph: 503-838-8163 \| Em: cattol@wou.edu Tw: @WOUnews \| Fb: /WOUnews	Add Attachment