Service Request Ticket - # 40623

Service Request Information

CONTACT Name Mercer, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2010 12:34 PM
Department Human Resources Phone 88963
Location Email mercerh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071026[Edit Inv] (opens in a new window) Bldg/Room AD 206C
Service Tag Description HP LaserJet P4515x Laser Printer #CB516A#ABA
Serial No. SCNDY105571 Location HR Admin Room 206C, Jen Sauer, Recruitment Asst

Model 1pcb516a Hostname kay.wou.edu
Notes IP:140.211.116.55 Ink/Toner Refill

Wired NIC 00:1E:0B:16:FA:2D

TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Dec 07, 2010 03:40 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Dec 07, 2010 03:40 PM 
she described a thumping noise that she experienced.

I checked the printer and did not find anything
wrong with it (printed a couple test pages).
I ran every single diagnostic test (on each motor
component) and everything looked good.
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Brian Berkley Dec 07, 2010 02:19 PM 
Task reassigned to Todor Todorov.
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Brian Berkley Dec 07, 2010 02:19 PM 
Priority changed from (3) Priority to (2) High Priority.
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Kurt San Agustin Dec 07, 2010 12:34 PM 
****This is an email****
> From: Heather Mercer 
> Date: Dec 7, 2010 9:35:17 AM
> Subject: HR Printer
> To: ucshelpdesk@wou.edu
>
> We have a printer that is sounding terrible. We
wanted to check and see if we have an agreement
with you for it.
>
> It's Property # is *20071026* and it's an HP
Laser Jet P4515x.
>
> -- 
> Heather Marie Mercer
> Office Coordinator/ Receptionist
> Human Resources
> Western Oregon University
> mercerh@wou.edu
> Phone: (503)838-8490
> Fax: (503)838-8144
>
>
> -- 
> Service Request Desk Rep
> 503-838-8925
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