Service Request Ticket - # 40625

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2010 03:34 PM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080299[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
Serial No. W8830146ZE3 Location Going to PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422 and Deltagraph from P0066789

Wired NIC 00:22:41:20:FA:C5


Wireless NIC 00:21:E9:E3:38:E2


Bluetooth NIC 00:21:E9:D5:68:CA


TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public

Entered by Date Memo
Samantha Brubaker Dec 14, 2010 12:39 PM
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Dec 14, 2010 12:39 PM
This was an issue with multiple accounts popping
up in mail.app. I think it is because the
credentials for those accounts where saved in her
keychain. I removed the accounts and deleted the
entries from her keychain.
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Teresa Hutchinson Dec 13, 2010 08:07 AM
****This is an outgoing email****
Hi Linda,

We were just emailing you regarding a service 
request that we have for you. (#40625)

Clock is taking long time to turn off in mac mail.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Brian Berkley Dec 08, 2010 08:39 AM
Task reassigned to Richard Kavanagh.
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Kurt San Agustin Dec 07, 2010 03:34 PM
her mac was worked on by Richard for about an hour
around 12 on 12/7. She says that there is a
problem with her mac and a clock that is taking a
long time to turn off in mac mail. She wanted
Richard to come back and take a look at this today
12/7 at around 4pm. That is when she will be back
from her meeting. She says that is what happens
when she gets updates for mac mail/

Computer # 20080299[Edit Inv]
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