Service Request Ticket

Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Dec 09, 2010 02:46 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091332 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53V1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, AVSMEDIA AVS4YOU Bundle(includes AVS Video Converter) from VISA2013003638
	Wired NIC	B8:AC:6F:83:FC:0B

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Dec 15, 2010 01:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Dec 15, 2010 01:54 PM	Adobe CS2 Win install complete!	Add Attachment
Tricia Flaherty	Dec 14, 2010 11:26 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Dec 14, 2010 11:26 AM	Deborah and Rebecca changed their mind on the old Adobe software so please go install Adobe Creative Suite 2 WIN from P0054879	Add Attachment
Dale Goodell	Dec 14, 2010 08:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Dec 14, 2010 08:01 AM	Task reassigned to Dale Goodell.	Add Attachment
Karisa Mueller	Dec 09, 2010 02:46 PM	Ask Deborah and needing to transfer the following software versions: transfered from W#20020707 7/06- Visio 2003 PRO from P0053186, Adobe Creative Suite 2 WIN from P0054879, Dreamweaver MX from P0037637(Library QTY24), Roxio EMC Suite v8 from P0058405 This will be on the back counter of ITC 008 with GFA setup form.	Add Attachment