Service Request Ticket

Service Request Information

CONTACT	Name	Gamaney, Ligoy	Date	Dec 13, 2010 08:39 AM
	Department	Emeritus and Retired Faculty and Staff	Phone	5033906431
	Location		Email	gamanel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070808 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	G5M52G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003
	Wired NIC	00:1E:C9:6C:73:8D

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Dec 13, 2010 09:53 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Dec 13, 2010 09:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Dec 13, 2010 09:53 AM	fixed this	Add Attachment
Brian Berkley	Dec 13, 2010 09:22 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brian Berkley	Dec 13, 2010 09:22 AM	Fake AV	Add Attachment
Jackie Digmann	Dec 13, 2010 08:40 AM	The security shield program will not let him exit out of it, so I instructed him to end task for the time being.	Add Attachment
Jackie Digmann	Dec 13, 2010 08:39 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jackie Digmann	Dec 13, 2010 08:39 AM	There is a program called security shield that tells him there were threats found and he must pay to update the program to remove it. Contact at 88480. Best times to call are anytime between 8 and 5. Best day to come take a look at the computer are today in the morning or any morning.	Add Attachment