Service Request Ticket - # 40668

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2010 10:30 AM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060220[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 63L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:5A:F6

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Dec 13, 2010 01:12 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Dec 13, 2010 01:12 PM 
swapped boxes and put her hard drive in it. I
think her motherboard is bad. old box 20060220[Edit Inv] 
New box 20060265[Edit Inv]
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Nathan Higginbotham Dec 13, 2010 11:19 AM 
Task reassigned to Gabriel Thrash.
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Jackie Digmann Dec 13, 2010 10:32 AM 
She says she cannot do her job without a working
computer!
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Jackie Digmann Dec 13, 2010 10:32 AM 
This is her office computer. She turned it off for
the weekend, but when she got back to her office
this morning, the fan on the tower would react
when she pushed the power button, but her monitors
only are flashing "stand by". Also, she tried to
turn off the tower and it would not respond.
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Jackie Digmann Dec 13, 2010 10:30 AM 
Contact at 88825 Best times to call are anytime.

It is very important this comes to get taken care
of. The computer will not turn on, and she has had
this as a problem for awhile.
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