Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Dec 13, 2010 10:39 AM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050367 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	7XBKG81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054489
	Wired NIC	00:12:3F:97:B7:AC

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 13, 2010 03:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 13, 2010 03:41 PM	I finished this machine. Used a hard drive from an old 620 that had missing components.	Add Attachment
Nathan Higginbotham	Dec 13, 2010 11:52 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	Dec 13, 2010 11:05 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Jackie Digmann	Dec 13, 2010 10:40 AM	He is not happy! Very adamant and angry that this computer is not working. He says it is essential that this get taken care of ASAP! He would like a tech to come by and take a look at it right away, says there is no need to call just come over-then hung up.	Add Attachment
Jackie Digmann	Dec 13, 2010 10:39 AM	Student computer down the hall is not booting. It prompts to boot in safe mode, but then will not. Contact at 88672 Best times to call are now!	Add Attachment