Service Request Ticket - # 40690

Service Request Information

CONTACT Name Vasas, Dona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2010 08:52 AM
Department Business Services Phone 88172
Location Email vasasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080476[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. BBJNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:CE:DF

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Dec 15, 2010 09:34 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Dec 15, 2010 09:34 AM 
Reset her browser and now it all works.
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Nathan Higginbotham Dec 15, 2010 09:24 AM 
Task reassigned to Nathan Higginbotham.
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Brian Berkley Dec 15, 2010 08:55 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Octavio Cervantes Dec 15, 2010 08:52 AM 
This morning, she could not open any programs at
all. She had not noticed any prgrams at all till
today.
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