Service Request Ticket

Service Request Information

CONTACT	Name	Erckenbrack, Leticia	Date	Dec 16, 2010 08:34 AM
	Department	Student Enrichment Program	Phone	88032
	Location		Email	erckenbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090422 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8560DN Color Printer #8560/DN
	Serial No.	FBT271652	Location	PDR
	Model	8560/DN	Hostname
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppmcolor or B&W	Ink/Toner Refill	Black:108R00709 Blue:108R00706 Yellow:108R00708 Magenta:108R00707
	Wired NIC	00:00:AA:C5:77:73

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 16, 2010 12:19 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Dec 16, 2010 12:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 16, 2010 12:19 PM	Fixed this printer. Canceled the job and then reset the printer.	Add Attachment
Kurt San Agustin	Dec 16, 2010 10:59 AM	Called in trying to figure out a time when someone would be over. They are trying to work on some projects that require a printer. Trying to figure out if it was going to be today or tomorrow.	Add Attachment
Jordan Colton	Dec 16, 2010 09:12 AM	Task reassigned to Jordan Colton.	Add Attachment
Kurt San Agustin	Dec 16, 2010 08:34 AM	printer that says that it is canceling a job for over 24 hours. They have cancel the job on their end of the computer but they need to get it unstuck. Printer# 20090422	Add Attachment