Service Request Ticket - # 40706

Service Request Information

CONTACT Name Marvin, Roxanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 16, 2010 10:05 AM
Department The Research Institute Phone 88838
Location Email marvinr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20050921[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP OfficeJet Pro K550dtn Printer #C8158A#A2L
Serial No. MY59D140B8 Location PDR

Model C8158A Hostname
Notes duplexing, extra 350 sheet tray Ink/Toner Refill

Wired NIC 00:15:60:46:64:05


TECHS Submitted by Kurt San Agustin Contact ksanagustin06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Feb 28, 2011 10:49 AM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Feb 28, 2011 10:49 AM
Task reassigned to Lance Jewett.
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Lance Jewett Feb 28, 2011 10:49 AM
brought the printer back
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Karisa Mueller Feb 21, 2011 10:06 AM
Task reassigned to UCS Tech.
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Karisa Mueller Feb 21, 2011 10:05 AM
Status changed from (5) Completed to (1) Pending
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Karisa Mueller Feb 21, 2011 10:05 AM
She would like someone to come and take this
printer away.  She prefers this be taken care of
today.
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Adam Wehner Feb 14, 2011 02:33 PM
Status changed from (1) Pending to (5) Completed
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Adam Wehner Feb 14, 2011 02:33 PM
Talked to her her on the phone.  Let her know that
with an inkjet of this age it was time to get a
new printer.
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Karisa Mueller Feb 02, 2011 03:01 PM
She would like to know what is going on with this
task. 
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Joshua Johnson Jan 28, 2011 01:02 PM
called and was wondering why this is taking so long. 
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Joshua Johnson Jan 11, 2011 01:55 PM
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Jan 11, 2011 01:55 PM
called and wonder what the status was on this task.
she will not be in the office tomorrow but her
office can be opened. she needs to have the printer.
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Todor Todorov Jan 07, 2011 01:28 PM
Task reassigned to Adam Wehner.
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Teresa Hutchinson Dec 23, 2010 09:59 AM
****This is an outgoing email****
Hi Roxanna,

We were just emailing you regarding a service 
request that we have for you. (#40706)

Printer is printing horizonal streaks down page.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Nathan Higginbotham Dec 16, 2010 10:37 AM
Task reassigned to Todor Todorov.
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Kurt San Agustin Dec 16, 2010 10:05 AM
Needs someone to look at her HP printer. It is a
deskjet and the pages are comming out all
streaked, there are horizontal blanks. It has been
doing this for about two weeks and has been
getting worse. They have cleaned the print heads,
checked the ink levels. 

Printer #: 20050921[Edit Inv]
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