Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Dec 16, 2010 10:39 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091323 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53RYJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro (ITC311 image),Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license
	Wired NIC	B8:AC:6F:83:FC:14

TECHS	Submitted by	Kurt San Agustin	Contact	ksanagustin06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 16, 2010 12:08 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Dec 16, 2010 12:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 16, 2010 12:08 PM	Deleted the virus and scanned the computer.	Add Attachment
Brian Berkley	Dec 16, 2010 11:02 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Kurt San Agustin	Dec 16, 2010 10:39 AM	Her computer is doing a spy ware protection. she restarted computer and it came back up. Computer # 20091323	Add Attachment