Service Request Ticket

Service Request Information

CONTACT	Name	Boomer, Sarah	Date	Dec 20, 2010 07:41 AM
	Department	Natural Science Division	Phone	88209
	Location		Email	boomers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090952 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	HVHXQL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2007 license from P0074772, transfer(W#20040476) Adobe Creative Suite Premium v1 from P0046543
	Wired NIC	00:26:B9:8E:6A:B8

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Dec 21, 2010 09:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Dec 21, 2010 09:53 AM	Fixed. The clock wanted to be in 2011 for some reason. No malware detected.	Add Attachment
Nathan Higginbotham	Dec 21, 2010 09:04 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	Dec 21, 2010 08:52 AM	just go and fix it	Add Attachment
Lance Jewett	Dec 20, 2010 08:33 AM	Called left VM about when she will be in the office	Add Attachment
Teresa Hutchinson	Dec 20, 2010 07:41 AM	Computer WOU# 20090952	Add Attachment
Teresa Hutchinson	Dec 20, 2010 07:41 AM	Sarah left a voice mail at the SRD last Friday afternoon saying that her computer is saying that her computer date and time do not match and needs admin rights. She asked this be done last week but we just received the message this morning.	Add Attachment