Service Request Ticket - # 40731

Service Request Information

CONTACT Name Laux, Tami   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 21, 2010 08:27 AM
Department Student Health & Counseling Center Phone 88850
Location Email lauxt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100416[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. GNQPNN1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0077859 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:93:99:BE

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Dec 21, 2010 10:04 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Dec 21, 2010 10:04 AM 
it was in the blocked site list
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Lance Jewett Dec 21, 2010 10:04 AM 
Task reassigned to Lance Jewett.
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Octavio Cervantes Dec 21, 2010 08:27 AM 
She just got a new computer. Every time she logs
onto wou portal and then tries to access banner,
it will not allow her to do so. She gets error pop
up messages that go away quick. "Dont panick" and
"temporary log in page" are parts of what she was
able to read of the pop ups. Also she tried
restarting her computer, but nothing changed.
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