Service Request Ticket

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Service Request Information

CONTACT	Name	Killoran, John	Date	Dec 21, 2010 09:24 AM
	Department	The Research Institute	Phone	88757
	Location		Email	killorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050968 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	JGCN491	Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	JGCN491	Location	was John Killoran, TR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	TR has site license for Office Pro 2003, his office upgraded Dec2010 to Office 2010 Pro Plus on P00( order#5362)installed as Office 2007, CorelDRAW Graphics Suite X3 from P0063200, Endnote X1.0.1 from P0065757
	Wired NIC	00:12:3F:CA:B4:92

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jan 12, 2011 10:33 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jan 12, 2011 10:33 AM	**This is an email** Thanks Teresa...Nathan just helped me get linked back to Outlook and all is good! Thanks for the follow-up...and patience! JK	Add Attachment
Nathan Higginbotham	Jan 12, 2011 10:11 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Jan 12, 2011 10:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jan 12, 2011 10:10 AM	Got his outlook set up and word is working.	Add Attachment
Teresa Hutchinson	Jan 12, 2011 08:37 AM	**This is an outgoing email** Hi John, Hope your doing well! We were just following up with you regarding a service request that we have for you (#40734) Description: Would like to have word 2007 installed on your computer. ORDER#5362 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Have a good day! Thanks, Teresa	Add Attachment Public
Nathan Higginbotham	Dec 30, 2010 10:30 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Dec 30, 2010 10:30 AM	left a vm about if he had problems installing or not.	Add Attachment
Nathan Higginbotham	Dec 23, 2010 09:42 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Dec 22, 2010 01:06 PM	He is out of the office for break.	Add Attachment
Brian Berkley	Dec 21, 2010 02:56 PM	**This is an email** John, If you have local admin rights on your computer, go to start, run and type: \\plowking\office2k7\setup.exe Wait for a while, it will take some time to upgrade to 2007. Then it will reboot. After that, you will notice some updates from microsoft update that need to be applied. If you would rather have someone come over and do it, please let me know and I will send a tech. Thanks,	Add Attachment
Brian Berkley	Dec 21, 2010 02:56 PM	\\plowking\office2k7\setup.exe	Add Attachment
Tricia Flaherty	Dec 21, 2010 02:46 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Dec 21, 2010 02:46 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Dec 21, 2010 02:46 PM	Please go install Office 2007 for John Killoran on W#20050968 as soon as possible...he is available this week and then will be out tell the new year	Add Attachment
Tricia Flaherty	Dec 21, 2010 01:53 PM	order#5362 has been put in for this	Add Attachment
Teresa Hutchinson	Dec 21, 2010 10:43 AM	WOU# 20050968 John Killoran called back to say please proceed and use TRD901. He will be out the week between the holidays.	Add Attachment
Tricia Flaherty	Dec 21, 2010 10:40 AM	new PC license cost for Office is $54.99	Add Attachment
Brian Berkley	Dec 21, 2010 10:35 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Dec 21, 2010 10:35 AM	Thanks for the info Brian! I know its old so I probably would need the license...I will check... Have a great holiday! John John Killoran	Add Attachment
Lance Jewett	Dec 21, 2010 10:34 AM	Called left VM asking for WOU #	Add Attachment
Brian Berkley	Dec 21, 2010 10:06 AM	Sent email	Add Attachment
Octavio Cervantes	Dec 21, 2010 09:24 AM	Has been having some problems converting some files and such. Would like to have word 2007 installed on his system for that reason, so that he wont need to be converting files.	Add Attachment