Service Request Ticket

Service Request Information

CONTACT	Name	Myers, Jeffrey	Date	Dec 21, 2010 12:08 PM
	Department	Natural Science Division	Phone	88365
	Location		Email	myersj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100463 (opens in a new window)	Bldg/Room	NS 214
	Service Tag	6QBV0P1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	6QBV0P1	Location	2 weeks pile 06/24-07/08
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro downgraded to WIN XP Pro,MS Office Pro Plus 2010 installed as Office 2003 from P0078301; Adobe CS6 Design & Web Premium
	Wired NIC	5C:26:0A:1F:B0:E2
	Wireless NIC	58:94:6B:4C:82:4C
	Bluetooth NIC	1C:65:9D:AB:AF:C1

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 07, 2011 09:19 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Dale Goodell	Jan 03, 2011 01:31 PM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Dale Goodell	Jan 03, 2011 01:31 PM	New equipment delivered. He will bring the old laptop back to me later this week.	Add Attachment
Dale Goodell	Jan 03, 2011 11:56 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Jan 03, 2011 09:35 AM	Task reassigned to Dale Goodell.	Add Attachment
Karisa Mueller	Dec 21, 2010 12:15 PM	This laptop is setting on the back counter of ITC 008 with setup form.	Add Attachment
Karisa Mueller	Dec 21, 2010 12:08 PM	He would like Office 2003 installed. Also, he has a spare laptop (WOU#20080713) that needs to come back to Tricia (SR#40320).	Add Attachment