Service Request Ticket

Service Request Information

CONTACT	Name	Yahnke, Eric	Date	Dec 22, 2010 10:18 AM
	Department	Human Resources	Phone	88459
	Location		Email	yahnkee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090536 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727TFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908
	Wired NIC	00:26:B9:73:D8:63

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Dec 30, 2010 08:32 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Dec 30, 2010 08:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Dec 30, 2010 08:32 AM	**This is an email** Hi Teresa, Yes, the issue is resolved. Thanks again for your help, Eric	Add Attachment
Teresa Hutchinson	Dec 29, 2010 11:51 AM	**This is an outgoing email** Hi Eric, We were just following up with you regarding a service request that we have for you (#40749) Description: Has been unable to send an all campus email. I believe I saw one go through but wanted to check and see if this has been resolved for your or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Octavio Cervantes	Dec 22, 2010 10:18 AM	At 9:51 am this morning he sent an email that goes to all staff/faculty (email list) but 15 minutes later he checked and it had not sent it still.	Add Attachment