Service Request Ticket - # 40752

Service Request Information

CONTACT Name Wright, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 22, 2010 10:41 AM
Department Creative Arts/Theater-Dance Phone 88861
Location Email wrightr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070858[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 7NWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Vectorworks lab licensing from P0067880, Adobe Photoshop Extended CS5 WIN License from P0077238

Wired NIC 00:1E:C9:7A:84:9A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jan 31, 2011 03:08 PM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jan 31, 2011 03:08 PM 
went over and installed CS5 for him.
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Gabriel Thrash Jan 31, 2011 02:21 PM 
Task reassigned to Gabriel Thrash.
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Teresa Hutchinson Jan 27, 2011 07:29 AM 
****This is an email****

Hey there, sorry for the delay in responding, 
Pretty much anytime between 1:00pm-5:30pm M-F 
should be fine to do this request.  If you could 
please just give me a 15 minute heads up via 
email, I can make sure the office is open and 
ready!  Thank you

Ryan Wright
Technical Director - Theatre
Rice Auditorium
Western Oregon University
Independence, OR
503-838-8861
WrightR@WOU.edu
or RyanWright@aol.com
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Teresa Hutchinson Jan 27, 2011 07:29 AM 
****This is an email****
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Jordan Colton Jan 26, 2011 03:22 PM 
called and left a vm
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Teresa Hutchinson Jan 26, 2011 12:40 PM 
****This is an outgoing email****
Hi Ryan,

We were just following up with you regarding a 
service request that we have for you.  (#40752)

Description: Install Adobe Photoshop CS5 for 
Windows on his office desktop.  Order#5231

We were wondering if we could be of assistance 
with this.  If you could maybe email us back with 
some dates/times of the week that might work best 
for you, we will try and schedule this and take 
care of this for you.  Just let us know, we'll be 
happy to help.

Thanks,
Teresa Hutchinson
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Teresa Hutchinson Jan 12, 2011 08:35 AM 
****This is an outgoing email****
Hi Ryan,

We were just emailing you regarding a service 
request that we have for you. (#40752)

Install Adobe Photoshop CS5 for Windows on office 
desktop - Order#5231.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Gabriel Thrash Dec 23, 2010 08:47 AM 
called and left vmail.
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Tricia Flaherty Dec 22, 2010 10:41 AM 
This was ordered awhile ago but got lost in my 
stack of orders, it would be nice to get it done 
over the break
T:\Adobe Photoshop\PhotoshopExtendedCS5WIN
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