Service Request Ticket - # 40772

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 28, 2010 08:16 AM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090310[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFMYVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:D2


TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Dec 28, 2010 10:37 AM
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Dec 28, 2010 10:37 AM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Dec 28, 2010 10:37 AM
had her reset her password and is now working.
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Emily Kavanagh Dec 28, 2010 09:49 AM
Priority changed from (3) Priority to (2) High Priority.
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Emily Kavanagh Dec 28, 2010 09:49 AM
She can't do anything because she can't get on to
her computer
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Emily Kavanagh Dec 28, 2010 08:16 AM
Linda cannot log into her computer. This is the
first time it has happened. She tries to put in
her password and it tells her that it is incorrect 
88344
She will be in her office most of the day. 
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