Service Request Ticket - # 40778

Service Request Information

CONTACT Name Kurz, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 28, 2010 10:51 AM
Department Facilities Services Phone 88079
Location Email kurzj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090579[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71PSFK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat PRO v8 WIN P0065477 transferred from W#20030602 6-2010

Wired NIC 00:26:B9:75:17:CA

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Dec 28, 2010 12:17 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Dec 28, 2010 12:17 PM 
removed it. Had three exe running that were hard
to get rid of.
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Nathan Higginbotham Dec 28, 2010 11:36 AM 
Task reassigned to Nathan Higginbotham.
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Emily Kavanagh Dec 28, 2010 10:51 AM 
John is getting boxes showing up saying he has a
computer virus as well as Windows security alter.
She's not sure the steps he should take because he
does not want to damage anything. computer 20090579[Edit Inv]
88079
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