Service Request Ticket

Service Request Information

CONTACT	Name	Bruce, Eric	Date	Dec 28, 2010 03:27 PM
	Department	College of Education	Phone	88075
	Location		Email	brucee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	QP9420420TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655
	Wired NIC	00:26:B0:E3:45:C2
	Wireless NIC	00:26:08:F0:C9:EF
	Bluetooth NIC	00:26:4A:9D:73:A0

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jan 13, 2011 10:18 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Jan 13, 2011 10:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jan 13, 2011 10:18 AM	deleted com.apple.security.plist from library/preferences and deleted login keychain	Add Attachment
Nathan Higginbotham	Jan 12, 2011 09:23 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Jan 12, 2011 09:23 AM	His office hours are tue, Thurs 10-12	Add Attachment
Teresa Hutchinson	Jan 12, 2011 08:15 AM	**This is an outgoing email** Hi Eric, We were just emailing you regarding a service request that we have for you. (#40781) Asking for keychain password. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	Jan 03, 2011 02:07 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Karisa Mueller	Jan 03, 2011 01:52 PM	He is available on Tuesday from 10-1pm and Thursday from 10-noon. Also, he tried his regular password and that does not work.	Add Attachment
Nathan Higginbotham	Dec 30, 2010 10:58 AM	left a vm asking for availability.	Add Attachment
Joshua Johnson	Dec 28, 2010 03:27 PM	Eric Bruces computer is asking for a keychain password when you uses safari. He does not know what they key chain password is. 88075 brucee@wou.edu ed 145	Add Attachment