Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Jan 03, 2011 07:46 AM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090792 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	QP0061EM5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0073888
	Wired NIC	D4:9A:20:DD:61:6E
	Wireless NIC	D4:9A:20:5D:94:98
	Bluetooth NIC	64:B9:E8:E5:A4:B8

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jan 03, 2011 01:27 PM	Task reassigned to Self Resolved.	Add Attachment
Nathan Higginbotham	Jan 03, 2011 01:27 PM	Her mouse was actually off. When she turned it on it worked.	Add Attachment
Karisa Mueller	Jan 03, 2011 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Karisa Mueller	Jan 03, 2011 01:20 PM	Task reassigned to Karisa Mueller.	Add Attachment
Karisa Mueller	Jan 03, 2011 01:20 PM	She called back and said her mouse was not turned on. Turning the mouse on resolved the problem.	Add Attachment
Teresa Hutchinson	Jan 03, 2011 07:55 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jan 03, 2011 07:55 AM	She called back and said the new batteries did not help. And she is in class until 8 to 10 but to come by if you can and Amy can let you into her office. She needs this asap!!!	Add Attachment
Teresa Hutchinson	Jan 03, 2011 07:46 AM	I suggested it might be the batteries for the wireless mouse. She is going to try new batteries and call us back either way to see it worked or did not work.	Add Attachment
Teresa Hutchinson	Jan 03, 2011 07:46 AM	Computer is showing there is no mouse. It's wireless but it's working. Just spinning error.	Add Attachment