Service Request Ticket - # 40804

Service Request Information

CONTACT Name Beck-Boersma, Bev   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2011 07:58 AM
Department Business Services Phone 88958
Location Email boersmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060242[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. C0L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A8:D3:19

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jan 03, 2011 08:55 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 03, 2011 08:55 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Jan 03, 2011 08:55 AM 
She called back to say Mike Ross fixed it for 
her.  We are going to close the ticket for now 
and will re-open the ticket if it happens again.
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Teresa Hutchinson Jan 03, 2011 07:58 AM 
Tried re-booting and unplugged everything and 
that did not help.  Not able to do any work.  
Computer won't come up and the monitor lights are 
staying yellow.
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