Service Request Ticket - # 40840

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 03, 2011 04:32 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070167[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. FGGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Photoshop 7.0 from P0042186, Macromedia Dreamveaver MX P0042204,{UPGRADED- Acorbat Pro 6 from P0043887}, Adobe Acrobat Pro v9 Win from P0073420, Adobe InDesign CS5 WIN from P0078636

Wired NIC 00:1A:A0:52:F9:59


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
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Entered by Date Memo
Teresa Hutchinson Jan 04, 2011 09:05 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 04, 2011 09:05 AM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Jan 04, 2011 09:05 AM
****This is an email****

Hi Jerrie,

I have been looking into what we talked about 
yesterday regarding InDesign.  What I have found 
out is that InDesign is not part of the Adobe 
package software and that it's a paid for added 
software that departments purchase for their 
area.  I believe you had mentioned it was on the 
terminal servers but we are not sure that it's 
located there anymore due to it being a purchased 
software.

I hope this helps.  I believe Tricia Flaherty in 
our office can help confirm the cost of the 
InDesign for the Library if your interested in 
purchasing it?

Sorry I didn't have better news!  :(

Thanks and Happy New Year!
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Teresa Hutchinson Jan 03, 2011 04:32 PM
She just needs to know where it's at.
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Teresa Hutchinson Jan 03, 2011 04:32 PM
She is using InDesign and when she came back from 
the break she can't find it on any of the 
terminal servers and has looked and looked and 
maybe has lost all of her past work.  Needs to 
know where it's located asap.
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