Service Request Ticket

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Service Request Information

CONTACT	Name	Powell, Tracy	Date	Jan 04, 2011 09:33 AM
	Department	Behavioral Sciences Division	Phone	88299
	Location		Email	dalket@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091008 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VBFRL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2F:76

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 28, 2011 10:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 28, 2011 10:01 AM	Tested with both browsers, its working fine	Add Attachment
Brian Berkley	Mar 28, 2011 09:12 AM	Left VM	Add Attachment
Brian Berkley	Mar 15, 2011 01:03 PM	Left VM	Add Attachment
Brian Berkley	Mar 15, 2011 12:47 PM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Mar 15, 2011 08:05 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Mar 15, 2011 08:05 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Mar 15, 2011 08:05 AM	**This is an email** Honestly, it still doesn't refresh properly.	Add Attachment
Teresa Hutchinson	Mar 14, 2011 03:13 PM	**This is an outgoing email** Hi Tracy, We were just following up with you regarding a service request that we have for you. (#40851) Description: Email issues - appears the Get Mail is not working, not refreshing with new messages. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Todor Todorov	Mar 08, 2011 10:58 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Todor Todorov	Mar 08, 2011 10:58 AM	Called and left a VM asking for available time	Add Attachment
Nathan Higginbotham	Feb 23, 2011 09:27 AM	Left a vm asking her to try IE and see if that works.	Add Attachment
Nathan Higginbotham	Feb 23, 2011 09:24 AM	Its not a mac. It is a PC	Add Attachment
Brian Berkley	Feb 22, 2011 11:52 AM	Try using Safari	Add Attachment
Nathan Higginbotham	Feb 17, 2011 01:24 PM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Feb 17, 2011 01:06 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Feb 17, 2011 01:06 PM	It was working for a day and is back to the same problem.	Add Attachment
Nathan Higginbotham	Feb 14, 2011 09:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Feb 11, 2011 10:49 AM	updated her firefox. Updating the machine/ flash/ adobe.	Add Attachment
Nathan Higginbotham	Feb 11, 2011 10:47 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Witt	Feb 07, 2011 08:57 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Witt	Feb 07, 2011 08:57 AM	We do not control or have access to the code behind the WebMail GUI. This has to be a browser issue. Check for updates, reset browser settings, or even try a different browser.	Add Attachment
Nathan Higginbotham	Feb 04, 2011 10:31 AM	Task reassigned to Network Support.	Add Attachment
Brian Berkley	Feb 03, 2011 04:05 PM	that is the monitor's wou #	Add Attachment
Todor Todorov	Feb 03, 2011 03:45 PM	Task reassigned to UCS Tech.	Add Attachment
Todor Todorov	Jan 31, 2011 02:36 PM	called and left another VM	Add Attachment
Todor Todorov	Jan 20, 2011 03:16 PM	called again to see when she is available. left a VM	Add Attachment
Teresa Hutchinson	Jan 12, 2011 08:56 AM	She called to say that it is still happening - hit and miss.	Add Attachment
Todor Todorov	Jan 11, 2011 04:45 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jan 11, 2011 04:45 PM	left her a VM asking for available time and if she is still experiencing problems	Add Attachment
Teresa Hutchinson	Jan 07, 2011 09:58 AM	**This is an outgoing email** Hi Tracy, We were just emailing you regarding a service request that we have for you. (#40851) Email issues - appears the Get Mail is not working, not refreshing with new messages. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Jan 04, 2011 09:34 AM	She said it's been happening for a while, shows no new messages, then if she clicks on the sent and then goes back to the inbox, it shows a list of new messages. Seems to not be refreshing correctly.	Add Attachment
Teresa Hutchinson	Jan 04, 2011 09:33 AM	Browser: Webmail	Add Attachment Public
Teresa Hutchinson	Jan 04, 2011 09:33 AM	Email system is webmail and it's not refreshing with new messages.	Add Attachment