Service Request Ticket - # 40868

Service Request Ticket - # 40868

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Service Request Information

CONTACT	Name	Hsieh, Bau Hwa	Date	Jan 04, 2011 01:29 PM
	Department	Social Science	Phone	88853
	Location		Email	hsiehb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060228 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	24L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A8:B5:4D

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jan 12, 2011 11:03 AM	**This is an email** Hi, this is Gabe with UCS, and I am emailing you to let you know that I have finished fixing your computer and it is back in your office. If you have any questions, you can call us back at ext. 88925.	Add Attachment
Gabriel Thrash	Jan 12, 2011 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jan 12, 2011 11:01 AM	re-imaged her box and dropped it back off at her office.	Add Attachment
Gabriel Thrash	Jan 11, 2011 10:30 AM	I will just pick up the computer tomorrow, because i have class today from 2-350.	Add Attachment
Teresa Hutchinson	Jan 11, 2011 08:48 AM	She called to talk to Gabe and he's out and so she said is done teaching today at 1:40. If he could come today between 1:40 and 3:00 that would be best. Tomorrow she is not in her office but said that you can come in without her their and that she is putting a Saved note on her computer.	Add Attachment
Gabriel Thrash	Jan 10, 2011 10:38 AM	Hi, this is Gabe with UCS. I went by and worked on your computer a little bit and found some viruses. I couldn't fix everything, so the best thing to do would be to re-image your computer. If you could let me know when you save all of your documents to your H: drive, I will come pick your computer up and re-image it. If you have any questions, you can call us back at ext. 88925.	Add Attachment
Lance Jewett	Jan 10, 2011 10:24 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jan 06, 2011 01:33 PM	scanned her compouer yesterday and found the viruses with sophos but it wouldnt let you remove them. she hasnt been in the office for a couple of days. Might need to reimage.	Add Attachment
Gabriel Thrash	Jan 06, 2011 10:39 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Jan 05, 2011 02:23 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jan 05, 2011 02:02 PM	called and no answer.	Add Attachment
Todor Todorov	Jan 04, 2011 04:15 PM	noone was there (including Jeanne Deane)	Add Attachment
Teresa Hutchinson	Jan 04, 2011 01:36 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jan 04, 2011 01:36 PM	Won't initialize - she said this is an "EMERGENCY! She said we must fix it before it spreads to other computers".	Add Attachment
Teresa Hutchinson	Jan 04, 2011 01:33 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jan 04, 2011 01:33 PM	She may need to leave by 3:00 and Jeanne Deane can let you into her room. She is HSS 204. Jeanne Deanne can let you in anytime.	Add Attachment
Teresa Hutchinson	Jan 04, 2011 01:29 PM	20060228 She said she thinks she has a virus. Sophos said it has detected a virus. She tried to clear it on Sunday but it still seems to be left over.	Add Attachment