Service Request Ticket - # 40871

Service Request Information

CONTACT Name Walsh, Kenneth (KC)   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2011 02:17 PM
Department Health & Exercise Science Phone 88891
Location Email walshk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091340[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 53D0KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53D0KM1 Location Ready to be wiped

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F9:09


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jan 14, 2011 09:25 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Jan 13, 2011 09:33 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Jan 12, 2011 04:21 PM
Task reassigned to Dale Goodell.
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Tricia Flaherty Jan 12, 2011 03:51 PM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Jan 12, 2011 03:51 PM
This is a high priority replacement as he has no
functioning machine and will need a station back
in his Office by Friday morning.  His old box
W#20030861[Edit Inv] is on the counter in ITC008 as well as
the new cpu and monitor with GFA form.
Todor has been able to communicate with him via
email since he is off campus until Friday
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Todor Todorov Jan 07, 2011 12:19 PM
****This is an email****
Yes, I can schedule to come pick up your machine
Wednesday afternoon, and it will be done by Friday.
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Todor Todorov Jan 07, 2011 12:19 PM
****This is an email****
I will be out of the office next Wednesday
afternoon by 3pm and won't be back until Friday
morning. That would be the most convienent time
for you to do this. I will make sure all of my
data is copied to the network by then if you agree
to do it then.

Thanks,
KC
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Todor Todorov Jan 07, 2011 10:30 AM
Hello, this is Todor with University Computing
Services responding to your request about your
computer being slow. I can come and take the
computer to install a fresh image and see if I can
optimize its performance. Just let me know what is
a convenient day and time for you. Also, make sure
any data you want to keep from your local machine
is moved to your network drive (such as documents
on your desktop, bookmarks, etc), or I can help
you with that too.
Give us a call back at ext. 8-8925 or simply reply
to this email.
Thank you.
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Todor Todorov Jan 05, 2011 03:48 PM
Task reassigned to Todor Todorov.
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Todor Todorov Jan 05, 2011 03:48 PM
called and left a VM
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Joshua Johnson Jan 04, 2011 02:17 PM
****This is an email****
I have been dealing with a slow office computer
for a few months now and I finally have had
enough. My computer is sometimes as quick as it
used to be but it goes through periods where
opening internet explored takes many minutes. A
for instance is when I clicked over to my email
tab to write this email it took at about 15
seconds to swith over. I then needed to copy the
text that is your email address into the "To"
field and it took about 10 seconds. As this
doesn't always run very slow it will probably work
fine when you come and look at it... but hopefully
it will act up for you as well. It is an old Dell
and a replacement with a faster computer would be
nice but at the very least a wipe clean and fresh
ghosting would be satisfactory. Anyways, let me
know what you can do. My office is in NS 206 and
my side of the office is the North side.

Thanks,
KC

-- 

Kenneth Walsh, PhD
Adjunct Professor of Physics
Dept of Earth & Physical Sciences
Western Oregon University

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