Service Request Ticket

Service Request Information

CONTACT	Name	Bales, Amanda	Date	Jan 05, 2011 09:00 AM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080471 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	78JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:F0:08

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jan 11, 2011 04:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jan 11, 2011 04:48 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jan 07, 2011 03:43 PM	left her a VM asking her to confirm that it is working for her	Add Attachment
Paul Lambert	Jan 06, 2011 04:43 PM	her alias was balesa:balesa@wou.edu instead of balesa:balesa@kittyhawk.wou.edu I changed it and it works now.	Add Attachment
Jackie Digmann	Jan 05, 2011 11:32 AM	She called again to check up on the status of this request. She says that her job is very hard to do without being able to get any emails.	Add Attachment
Jackie Digmann	Jan 05, 2011 11:31 AM	She cannot receive any emails, although she is able to send them out.	Add Attachment
Teresa Hutchinson	Jan 05, 2011 09:01 AM	Just in case, her V is V00013884	Add Attachment
Teresa Hutchinson	Jan 05, 2011 09:00 AM	Amanda is a new staff person and was a new student and she is not receiving any emails in her webmail but she can send them. Login: balesa	Add Attachment