Service Request Ticket - # 40890

Service Request Information

CONTACT Name Caster, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2011 09:58 AM
Department Health & Exercise Science Phone 88364
Location Email casterb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20071114[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 15-inch #Z0EZ
Serial No. W8823088YK0 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software MS Office Pro 2008 from P0066186 installed as Office Pro 2004 for MAC, MS WIN Xp Pro license from P0066205, Dartfish 4.5.1.0 Pro Suite from P0066221

Wired NIC 00:1F:F3:CB:C9:1D


Wireless NIC 00:1F:5B:C9:12:97


Bluetooth NIC 00:1F:F3:A9:B5:F3


TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Jan 07, 2011 03:16 PM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Jan 07, 2011 03:16 PM
I went there and fixed some settings (outgoing
server authentication). we tested multiple times
with on-campus and off-campus emails and
everything works
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Karisa Mueller Jan 07, 2011 09:59 AM
He is available today between approximately
1-3:30pm.  Monday he has office hours from 8:30-11.  
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Todor Todorov Jan 05, 2011 03:35 PM
Task reassigned to Todor Todorov.
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Todor Todorov Jan 05, 2011 03:35 PM
left him a VM
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Karisa Mueller Jan 05, 2011 09:58 AM
He uses the Mac mail ulility.  When he sends
emails to non-webmail addresses they get bounced
back undelivered.  He used to get to choose when
other server to send them from, but this term it
says the other servers are disconnected. If he
sends them from his webmail account they get
delivered okay.  He prefers to use the Mac mail
utility because of the additional features.  He
uses a Mac laptop (W#20071114).
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