Service Request Ticket - # 40892

Service Request Information

CONTACT Name Stewart, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 05, 2011 10:12 AM
Department The Research Institute Phone 88402
Location Email stewarm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041068[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 4600 - TRI Purchased - TRI# 87321018
Serial No. Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:11:11:20:00:AB

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 18, 2011 05:27 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 18, 2011 05:27 PM 
setup java connector, ran updates, recoverd
auto-complete (NK2 library) for outlook profile he
previously used
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Teresa Hutchinson Jan 18, 2011 01:32 PM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Jan 18, 2011 01:32 PM 
Don't think this is for Bill Nicks...?
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Brian Berkley Jan 12, 2011 10:56 AM 
Task reassigned to Bill Nicks.
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Teresa Hutchinson Jan 12, 2011 08:19 AM 
****This is an outgoing email****
Hi Mike,

We were just emailing you regarding a service 
request that we have for you. (#40892)

Can't open Outlook - contact administrator.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Teresa Hutchinson Jan 05, 2011 10:12 AM 
He said it happened during the holidays but would 
like it resolved.

Error:  Cant start Microsoft Office Outlook.  
Unable able to open the window.  Set up folders 
can't be open.  The server is not available.  
Contact admin if problem persists.
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