Service Request Ticket - # 40928

Service Request Information

CONTACT Name Clinton, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 06, 2011 03:30 PM
Department Natural Science Division Phone 88488
Location Email clintos@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090827[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. BD2ZNL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software bundled with Roxio CreatorDE v10.3 and CyberlinkPowerDVD v8.3, MS Office Pro Plus 2007 from P0074010,

Wired NIC 00:26:B9:77:EC:B9

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Jan 19, 2011 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jan 19, 2011 10:19 AM 
reimaged the box that wasn't working.
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Gabriel Thrash Jan 14, 2011 02:47 PM 
fixed the wireless keyboard that wasn't working.
and i have the other box that was blue screening
in the office.
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Gabriel Thrash Jan 14, 2011 01:04 PM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Jan 12, 2011 11:18 AM 
Room will be completely free on Friday 11/14.
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Brian Berkley Jan 12, 2011 11:01 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Jan 10, 2011 08:56 AM 
****This is an outgoing email****
Hi Sharon,

We were just emailing you regarding a service 
request that we have for you. (#40928)

Two computer in NS 115 having issues - one having 
initializing issues and another keyboard issues.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Teresa Hutchinson Jan 06, 2011 03:30 PM 
WOU's:
20090827[Edit Inv]  (by drawer #32) - Failing on 
initializing.  Plus need a replacement mouse for 
this station.

This is the keyboard #: 20090826[Edit Inv] - Keyboard is 
not working.  The CPU WOU # is:  20090818[Edit Inv].  (by 
drawer #16).   Just the keyboard is the issue 
with this one.  Also replaced the batteries and 
no improvement.
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