Service Request Ticket - # 40936

Service Request Information

CONTACT Name McMillan, June   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2011 09:51 AM
Department Admissions Office Phone 88197
Location Email mcmillanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20010443[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description PO: P0034434; LaserJet 4100DTN
Serial No. USGNJ07046 Location PDR

Model J4169A Hostname
Notes duplexing PPM: 25 NIC: 00-01-E6-4D-4E-21 Ink/Toner Refill

Wired NIC 00:01:E6:4D:4E:21

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 03, 2011 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Mar 03, 2011 09:43 AM 
I talked to her about these printers.  Based on
the age and the print count of the printers they
need to be replaced.  They just got a new printer
so they are going to see about just eliminating
these printers and using the new ones.
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Brian Berkley Jan 12, 2011 09:37 AM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Jan 10, 2011 08:51 AM 
****This is an outgoing email****
Hi June,

We were just emailing you regarding a service 
request that we have for you. (#40936)

Two printers are jamming and printing poor 
quality.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Karisa Mueller Jan 07, 2011 09:51 AM 
Two of their printers are getting paper jams often
and the print job has become poor
quality/dirty-looking.  This has been going on for
a couple months and it has reached the point where
they need to be looked at. W#20010443[Edit Inv] and W#970583.
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