Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 07, 2011 12:22 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051138 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	0612YB0123	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:98:3C

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jan 11, 2011 03:14 PM	We got another call, it's station C-3, it was frozen so Johs had them unplug it after trying everything, the reset functions.	Add Attachment
Teresa Hutchinson	Jan 11, 2011 02:54 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jan 11, 2011 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jan 11, 2011 02:54 PM	Closed - all okay per Adam.	Add Attachment
Adam Wehner	Jan 10, 2011 03:19 PM	I went and looked and there doesn't seem to be any thin clients out of commission.	Add Attachment
Jackie Digmann	Jan 07, 2011 12:22 PM	Contact Info: As student called it in, but does not desire to have his name added to this ticket	Add Attachment Public
Jackie Digmann	Jan 07, 2011 12:22 PM	Computer in the WUC Werner center lab is completely frozen and cannot be restarted. This computer is a thin client. It has a message popping up that says it is overheating.	Add Attachment