Service Request Ticket - # 40971

Service Request Information

CONTACT Name Loving, Mollie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2011 09:22 AM
Department Disability Access Services Phone 88250
Location Email lovingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090302[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN7CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6A:A0

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 13, 2011 10:39 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 13, 2011 10:30 AM 
reset ie, installed updates
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Brian Berkley Jan 13, 2011 10:22 AM 
reset ie
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Brian Berkley Jan 12, 2011 09:38 AM 
Task reassigned to Brian Berkley.
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Karisa Mueller Jan 10, 2011 09:22 AM 
For a few weeks now, her computer has been giving
her error messages and shutting down.  The error
messages are often 'not responding' and she clicks
'don't send error report' and then she has to shut
down her computer because it is frozen.  This
happens at different times, sometimes when she is
using internet explorer.
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