Service Request Ticket

Service Request Information

CONTACT	Name	Smith, William (Doug)	Date	Jan 10, 2011 11:53 AM
	Department	Social Science	Phone	88372
	Location		Email	smithw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070866 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	6MWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, DOUG Smith had: Adobe Creative Suite Prem from P0050950 From W#20040559, Endnote v8 from P0051016 From W#20040559, 1 license of Anthropac 4 from P0055951 From W#20040559
	Wired NIC	00:1E:C9:7A:85:5A

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jan 11, 2011 03:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jan 11, 2011 03:54 PM	reimaged and updated with the latest windows/java/adobe/etc updates	Add Attachment
Todor Todorov	Jan 11, 2011 12:34 PM	Task reassigned to Todor Todorov.	Add Attachment
Nicole Crane	Jan 11, 2011 11:29 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Jan 11, 2011 11:29 AM	Called because he cant work at all because of the problem.	Add Attachment
Jackie Digmann	Jan 10, 2011 11:54 AM	computer number is 20070866	Add Attachment
Jackie Digmann	Jan 10, 2011 11:53 AM	His office computer is running very slowly and there are power point files it refuses to open or read. contact at 88372. Best times to call are anytime except from 2-6. Its ok if a tech comes over without calling first to take a look at the computer.	Add Attachment