Service Request Ticket - # 40982

Service Request Information

CONTACT Name Ulveland, Dana R.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2011 11:57 AM
Department Education & Leadership Phone 88039
Location Email ulvelad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240AX5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wireless NIC 58:B0:35:A7:B0:3E


Bluetooth NIC 64:B9:E8:ED:5D:E4

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact kmueller08@wou.edu 88925

Tracking

Entered by Date Memo
Karisa Mueller
Email

Public
Entered by Date Memo
Karisa Mueller Jan 10, 2011 01:06 PM 
Status changed from (1) Pending to (5) Completed
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Karisa Mueller Jan 10, 2011 01:06 PM 
Task reassigned to Karisa Mueller.
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Karisa Mueller Jan 10, 2011 01:06 PM 
He called back. I showed him the new path to his
public drive and it worked.
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Teresa Hutchinson Jan 10, 2011 11:57 AM 
He keeps trying to save and keeps getting a 
saving error.  

Connection failed there was an error connecting 
to the server cougar, check the server name or IP 
address.

I talked him going through disconnecting his 
drive on cougar and then logging off and logging 
on but he said he doesn't know how to access the 
cougar drive.  He's going to try with the 
instructions we gave and call us back if he can 
get it to work.
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