Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Scott	Date	Jan 11, 2011 12:32 PM
	Department	Library & Media Services	Phone	88848
	Location		Email	carters@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091334 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5351KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5351KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, transfer from W#20050786 Adobe Master CS4 Win from P0070829, and Adobe Acrobat PRO Extended v9.0 WIN from P0070929, Respondus v4 single-user from VISA2012003175
	Wired NIC	B8:AC:6F:83:F7:6C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jan 12, 2011 12:04 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Jan 11, 2011 04:24 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Jan 11, 2011 04:24 PM	Ready to deliver; scheduled for 1/12/2011, 10 am.	Add Attachment
Dale Goodell	Jan 11, 2011 04:10 PM	Adobe Acrobat Pro 9 Extended installed. All Adobe products updated with latest patches.	Add Attachment
Dale Goodell	Jan 11, 2011 03:17 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Jan 11, 2011 03:16 PM	Machine ghosted and setup complete. Adobe suite installed.	Add Attachment
Tricia Flaherty	Jan 11, 2011 12:34 PM	this will be on ITC008 counter with Adobe Master media(please return to Tricia when done).	Add Attachment
Tricia Flaherty	Jan 11, 2011 12:32 PM	The Adobe Master collection CS4 for WIN will need to be installed form disk(T drive has license key file only) T:\Adobe Creative Suite\Adobe CS4 Suites\AdobeCS4MasterCollection for MAC but the Adobe Acrobat Pro Extended 9 can be found at T:\Adobe Acrobat\Acrobat PRO Extended v9.0 WIN	Add Attachment