Service Request Ticket - # 41016

Service Request Ticket - # 41016

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jan 11, 2011 12:47 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20051153 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
	Serial No.	0612YB00CE	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:0E:8F:67

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jan 13, 2011 12:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jan 13, 2011 12:19 PM	Went down there and they said all the thin clients were fine.	Add Attachment
Jackie Digmann	Jan 12, 2011 11:36 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jackie Digmann	Jan 12, 2011 11:36 AM	there are 5 more thin clients in the Alcove that are also not working, and this is the same problem as before. They are not connecting, or they connect but don't stay connected.	Add Attachment
Gabriel Thrash	Jan 12, 2011 09:06 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jan 12, 2011 09:06 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Jan 12, 2011 09:06 AM	the thin client works fine.	Add Attachment
Teresa Hutchinson	Jan 11, 2011 01:12 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jan 11, 2011 01:11 PM	**This is an email** Hi Jon, I was just checking in with you regarding a service request ticket we have for you from back in December regarding the email trash conversations. I know that there were several emails going on about this and I thought I would check and see if it was okay to close the ticket or if I could help set up a meeting with Dave Diemer, our email person to see if that would help with anything? Just let us know what you prefer. Have a good afternoon! Teresa	Add Attachment
Teresa Hutchinson	Jan 11, 2011 01:07 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jan 11, 2011 01:07 PM	Lori called to say that they actually have 5 computers down. The TCS and the other 4 are in the Alcove. They are all showing 26D on the screen where trying to connect.	Add Attachment
Joshua Johnson	Jan 11, 2011 12:47 PM	there is a thin client that is in the library that is not letting them get to the log in screen. it is showing that there is a network connection but it will not let them click on the microsoft tab to get to the log in screen. Lori has worked on it for you. the computer is tc3 Ema the student worker is the one calling 88441 hlterbl@wou.edu	Add Attachment