Service Request Ticket - # 41026

Service Request Information

CONTACT Name Stubing, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2011 07:21 AM
Department Business/Economics Division Phone 88466
Location Email stubingd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070940[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 853036 Location was Stubing/Shaw, BU

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065792

Wired NIC 00:1E:C9:77:BA:32

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jan 31, 2011 03:58 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jan 31, 2011 03:58 PM 
****This is an email****
It worked!

Thank you Brian.
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Brian Berkley Jan 27, 2011 03:23 PM 
David,

Were you able to upgrade office on your computer?
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Brian Berkley Jan 24, 2011 10:52 AM 
Waiting to hear back from him....
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Brian Berkley Jan 19, 2011 04:23 PM 
David,

According to inventory, it was purchased with a
license for office 2007.

Log out.  Log back in.  This is so your newly
granted administrative rights take effect.

Go to start, run and type:
\\plowking\office2k7\setup.exe

Click OK.

When it is done, it will restart.

Let me know if you require further assistance.
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Brian Berkley Jan 13, 2011 11:49 AM 
I won't be on campus until next Wednesday. 
I will send it then.
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Brian Berkley Jan 13, 2011 11:47 AM 
I assume this is my service request for upgrading
from Office 2003 to Office 2007.
No, I don't still have the instructions from last
quarter.
When I tried the instructions last term, they did
not work, and someone from your department came to
my office and made the upgrade personally.

You may not be aware that my department has moved
to a new different building and I am using a
different workstation than last quarter.

If you want to send me the upgrade instructions, I
can try that first.

Thanks for your help,

Sincerely,

David Stubing 
Adjunct Professor - Business and Economics
Western Oregon University
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Brian Berkley Jan 13, 2011 11:06 AM 
David,

I sent you emails several times last term about
this specific issue.

I believe I gave you instructions on how to do it
yourself.

Please contact me when you are on campus.

Thanks,
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Brian Berkley Jan 12, 2011 09:39 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Jan 12, 2011 07:21 AM 
****This is an email****

David Shaw and I share an office in West Hall 201.
It is possible to upgrade our MicroSoft Office 
from 2003, to 2007?
If you need to be in front of our workstation to 
do the upgrade, I am in the office Mondays and 
Wednesdays from 3:45 to 5:00.
Thanks for your help.

-- 

Sincerely, 























David Stubing 

Adjunct Professor - Business and Economics
Western Oregon University
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