Service Request Ticket - # 41041

Service Request Ticket - # 41041

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Service Request Information

CONTACT	Name	Kunze, Linda	Date	Jan 12, 2011 11:55 AM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20040642 (opens in a new window)	Bldg/Room	BELL 312
	Service Tag		Description	HP LaserJet 4250dtn printer #Q5403A#ABA
	Serial No.	SCNBXC35310	Location
	Model	Q5403A	Hostname
	Notes	Duplexing, 2X500 sheet input trays Fuser for HP LJ4250 FEB2011 SR#41041, Maint Kit for HPLJ4250 from P0088563 March 2013 SR49437	Ink/Toner Refill
	Wired NIC	00:12:79:80:49:F0

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 02, 2011 12:45 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Mar 02, 2011 12:45 PM	Printer is back up and running.	Add Attachment
Adam Wehner	Feb 11, 2011 11:09 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Feb 11, 2011 11:09 AM	Printer needs a new fuser. Have one on order.	Add Attachment
Teresa Hutchinson	Feb 10, 2011 09:43 AM	**This is an email** Hi Teresa~ Unless Adam came after 4pm yesterday to fix the printer, I don't believe that he has been here yet. I did a test sheet yesterday and the problem still exists. I think it's a roller in the machine that's making the smudges. Thanks, LK : )	Add Attachment
Teresa Hutchinson	Feb 08, 2011 11:51 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Feb 08, 2011 11:51 AM	**This is an email** Hi Teresa~ I put in a request to have someone take a look at the printer in Todd 308 (#41041). We haven't seen anyone yet, and I am getting complaints daily regarding the poor quality of the copies. If you would look into this for me, that would be great! Thanks, LK : )	Add Attachment
Lance Jewett	Jan 19, 2011 01:08 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	Jan 19, 2011 12:13 PM	**This is an email** Hi- thanks for your response. Yes, please put the note that they can come by ANYTIME. That room is always open (until 4pm) each day. LK : )	Add Attachment
Jackie Digmann	Jan 19, 2011 11:36 AM	Please just stop by to fix the printer. No appointment is necessary!	Add Attachment
Jackie Digmann	Jan 19, 2011 11:33 AM	**This is an email** Hi~ This is a second request. The printer in Todd 308, in which numerous faculty members use, is printing each page with a black mark down the center of each page. If someone would please come over and remedy this situation, it would be greatly appreciated. Linda Kunze Psychology Division	Add Attachment
Teresa Hutchinson	Jan 12, 2011 11:55 AM	**This is an email** Hello~ There is a printer in TODD 308 (20040642) that apparently has a bad roller. It is leaving marks in the center of pages that are printed. Numerous faculty members use this printer and several are trying to print out letters of recommendation for students and are unable to get a clean copy. If someone would please take a look at this situation, it would be greatly appreciated. Thank you. Linda Kunze Administrative Program Assistant Psychology Division	Add Attachment