Service Request Ticket - # 41043

Service Request Ticket - # 41043

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Service Request Information

CONTACT	Name	Whitley, Julie	Date	Jan 12, 2011 01:22 PM
	Department		Phone	88950
	Location		Email	whitleyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070459 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location	PDR
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro SP2, Microsoft Office Pro Plus 2007 from P0063499
	Wired NIC	00:1A:A0:6F:2A:DA

TECHS	Submitted by	Myron Hoeckle	Contact	hoeckleml@wou.edu	89201
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 25, 2011 07:53 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 25, 2011 07:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	May 25, 2011 07:53 AM	Closed - no contact back from email on 5/19/11	Add Attachment
Teresa Hutchinson	May 19, 2011 07:37 AM	**This is an outgoing email** Hi Julie, We were just following up with you regarding a service request that we have for you (#41043) Description: Power flicks on and off We believe Myron Hoeckle took care of this for you but wanted to just follow up and make sure that this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Adam Wehner	May 11, 2011 10:59 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Adam Wehner	May 11, 2011 10:59 AM	She got a new computer. Myron has it sitting on his desk.	Add Attachment
John Rushing	Feb 04, 2011 08:39 AM	we noticed that there was a re-occuring time when the computer would restart. It would also restart every time we ran a scan of any type. We reinstalled the OS and so far it has been stable.	Add Attachment
Teresa Hutchinson	Jan 18, 2011 09:04 AM	**This is an outgoing email** Hi Julie, We were just emailing you regarding a service request that we have for you. (#41043) Power flicks on and off. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa	Add Attachment Public
Brian Berkley	Jan 12, 2011 01:52 PM	Task reassigned to Adam Wehner.	Add Attachment
Myron Hoeckle	Jan 12, 2011 01:22 PM	looks like a bad power supply, needs replacing	Add Attachment