Service Request Ticket - # 41048

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2011 01:59 PM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Feb 28, 2011 10:28 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Todor Todorov Feb 28, 2011 10:28 AM 
installed camtasia studio (and upgraded it to
v7.1) and snaggit
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Teresa Hutchinson Feb 16, 2011 10:00 AM 
****This is an outgoing email****
Hi Cheryl,

We were just emailing you regarding a service 
request that we have for you. (#41048)

[TUESDAY - FEB 15]  Install TechSmith Camtasia 
Studio/Snagit bundle on Cheryl Davis laptop order 
#5175.

We were just wondering if you had some 
dates/times that might work best for you for us 
to stop by.  Just let us know, we'll be happy to 
help.

Thanks!
Teresa
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Public
Todor Todorov Feb 15, 2011 02:13 PM 
Status changed from (2) Scheduled to (7) Waiting for Contact
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Todor Todorov Feb 15, 2011 02:13 PM 
She wasn't there. I called and left a VM asking
her to let us know when she will be available
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Todor Todorov Feb 07, 2011 08:50 AM 
rescheduled for Feb 15
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Nicole Crane Feb 01, 2011 11:18 AM 
Called and would like to reschedule to have
someone come another day.  She has too many
documents on it that she doesn't want touched. 
She would like to reschedule for Monday 7th.
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Todor Todorov Jan 31, 2011 02:10 PM 
Status changed from (1) Pending to (2) Scheduled
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Todor Todorov Jan 31, 2011 02:10 PM 
scheduled for Tuesday afternoon. If she is not
there, we can have her office unlocked
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Todor Todorov Jan 31, 2011 02:09 PM 
Task reassigned to Todor Todorov.
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Gabriel Thrash Jan 31, 2011 08:23 AM 
called and left vmail.
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Lance Jewett Jan 24, 2011 12:30 PM 
She is gone until the 24th
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Teresa Hutchinson Jan 20, 2011 07:45 AM 
****This is an outgoing email****
Hi Cheryl,

We were just emailing you regarding a service 
request that we have for you. (#41048)

Install TechSmith Camtasia Studio/Snagit bundle 
on Cheryl Davis laptop order #5175.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa
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Public
Tricia Flaherty Jan 12, 2011 01:59 PM 
this can be found on T:\camtasia\Studiov7-
Snagitv10
I could only find a laptop for her in inventory 
but if she has a desktop that she wants this on 
as well please let me know the W#
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