Service Request Ticket - # 41062

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2011 12:15 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050032[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 170 Ultra-Thin Client, all-in-one with 17in Flat Panel #BAE-400-00
Serial No. 00120409-MD044830403 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:03:BA:CC:DC:48

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jan 21, 2011 01:10 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 21, 2011 01:10 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jan 21, 2011 01:10 PM 
Dave took care of this last week and said 
everything is okay now.
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Brian Berkley Jan 13, 2011 12:17 PM 
Task reassigned to Network Support.
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Brian Berkley Jan 13, 2011 12:17 PM 
restart session on thin client server
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Teresa Hutchinson Jan 13, 2011 12:15 PM 
The entire row of thin clients at the WUC Info 
Desk counter are freezing up and locking up.
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