Service Request Ticket - # 41072

Service Request Ticket - # 41072

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Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Jan 13, 2011 03:21 PM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060248 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	C4L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A9:07:0F

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jan 18, 2011 02:30 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Jan 18, 2011 02:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jan 18, 2011 02:30 PM	called him and walked him through remapping his H drive	Add Attachment
Teresa Hutchinson	Jan 18, 2011 10:26 AM	Mike Silver needs access asap and he is here until 4:00 today. Nancy said he could come down right now but I told her there wasn't a tech available to help.	Add Attachment
Teresa Hutchinson	Jan 18, 2011 10:25 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jan 18, 2011 07:47 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jan 18, 2011 07:47 AM	Nancy called back this morning to say that this seems to not have been resolved after all. It seems that it's officer Mike Silver that has no H drive no matter what computer he logs into.	Add Attachment
Brian Berkley	Jan 14, 2011 10:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jan 14, 2011 10:07 AM	seems to be working properly now	Add Attachment
Teresa Hutchinson	Jan 13, 2011 04:15 PM	She called back to say that they tried fixing it and no luck.	Add Attachment
Brian Berkley	Jan 13, 2011 03:38 PM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Jan 13, 2011 03:25 PM	I explained the whole Cougar situation and told her to disconnect and then log off and and then log back on and that would fix it. She is going to call back if she can get it to work.	Add Attachment
Teresa Hutchinson	Jan 13, 2011 03:21 PM	No H Drive and no favorites on the squad room computer	Add Attachment