Service Request Ticket - # 41075

Service Request Information

CONTACT Name Hutchinson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2011 03:51 PM
Department Telecommunications Phone 88010
Location Email hutchinsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090142[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFM4CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:9E:10

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jan 14, 2011 09:39 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jan 14, 2011 09:38 AM 
I deleted the profiles of the users on the
machine. It was just Lacey's profile that had the
virus.
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Nathan Higginbotham Jan 14, 2011 09:00 AM 
Task reassigned to Nathan Higginbotham.
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Brian Berkley Jan 13, 2011 04:15 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Jan 13, 2011 03:51 PM 
The APSC Lab Attendant station started having 
major issues.  Lacey, the attendant on duty 
brought by the error message and we checked with 
Adam and the problem is it's a spy ware antivirus 
(?) but the bottom line, the computer needs to be 
re-imaged.
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